FAQs
Classes & Events
What age do you start teaching sewing?
Our machine sewing classes begin at age 8. This is a firm safety policy we are unable to make exceptions to, regardless of skill level or parental supervision.
Do you offer classes for adults?
Yes! We offer a full range of adult sewing classes for all skill levels — from complete beginners to experienced sewists looking to expand their skills. Adults and children are taught in separate classes. View our adult class schedule here.
What kinds of classes do you offer?
We offer after-school sewing classes for kids, weekend workshops, adult sewing classes, summer sewing camps, a Friday Sewcial drop-in program, and specialty workshops including embroidery and needlepoint. Visiting crafters also teach specialty classes throughout the year. View our calendar here.
Do you offer summer camps?
Yes! Our summer sewing camps are a highlight of the year. Students work on projects, build skills, and leave with finished items they are proud of. Camp enrollment is available through our website here.
How do I register for a class or camp?
All classes and camps can be booked through our website here using our Sawyer booking platform. Full payment is required to secure your spot.
How many students are in each class?
Our classes are intentionally small and intimate — typically 6 to 10 students — so every student receives personalized attention from our instructors.
What is your cancellation policy?
Cancellations made at least 24 hours before class start time are eligible for a full refund or credit toward a future class. Cancellations made less than 24 hours before class time are non-refundable. No-shows forfeit their registration fee.
What should students bring to class?
Just themselves and their enthusiasm! All sewing machines, materials, and supplies are provided. We ask that students arrive right at their class start time — not early, as our studio runs back-to-back sessions.
Do you offer private lessons?
Please contact us directly at (909) 912-5120 to inquire about private lesson availability.
Do you host sewing birthday parties?
Yes! We host sewing birthday parties for kids. Please contact us directly at (909) 912-5120 to discuss availability, pricing, and details.
How long have you been in business?
Common Thread Claremont is proudly celebrating its 10th anniversary as a brick-and-mortar studio in 2025–2026. We opened our first studio in 2016 and reimagined it as Common Thread Claremont in 2019.
Orders & Shipping
Can I modify or cancel my order after placing it?
Before Your Order Has Been Shipped
If your order has not been shipped yet, please reach out as soon as possible to request a change or cancellation. We will do our best accommodate your request but cannot make any guarantees. Time is of the essence – if we've already custom-cut fabric for your order or packed your order, we will not be able to make changes.
After Your Order Has Been Shipped
Once your order has been processed and/or shipped, modifications are not possible.
How to Cancel or Modify
Contact us immediately through our form here. Ensure you include your name, email, order # and the details of your request.
How long does shipping usually take?
Once placed, your order will be processed within 2–5 business days. Orders containing a large amount of custom-cut fabric typically take longer, while orders containing no custom items are fulfilled faster.
Shipping times vary based on location and selected shipping method. An estimate will be provided at checkout. Standard shipping is typically 3-5 business days (not including processing time) and express shipping is typically 2-3 business days.
Delivery times may vary slightly depending on your location and seasonal demand, especially during holidays or sale periods.
How can I check the status of my order?
Updates will be sent via email, starting with a confirmation email when your order is first placed.
We will follow up with a shipping notification that includes a tracking number once your order is on its way. Click the tracking number to view the latest information.
You can also view order information (including tracking) in your account here.
If you can’t find order status information via email or through your account, please reach out to us through our contact form here. Ensure you include your name, email and order #.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 48 hours, please reach out to us through our contact form here. Ensure you include your name, email and order #. We’ll help you check the progress of your package and ensure it’s on the way to you!
What should I do if I received a damaged item or the incorrect item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Ensure you include your name, email and order # as well as details of the damage and/or issue.
Returns & Refunds
What is your return and refund policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 14 days of purchase for unused, unopened, uncut and unwashed items.
To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, with tags and in its original packaging.
What items can't be returned?
The following items are final sale and not eligible for return:
- Cut fabric
- Discounted items / items on sale
- Gift cards
Please contact us if you have questions or concerns about your specific item.
What should I do if I received a damaged item or the incorrect item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Ensure you include your name, email and order # as well as details of the damage and/or issue.
How can I start a return?
To start a return, please reach out using the contact form here. Ensure you include your name, email and order #.
If your return is approved, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Items sent back to us without first requesting a return will not be accepted.
How long does it take to process a return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received the refund, please contact us.
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